Knowledge Friction Assessment
Identifies, quantifies, and prioritizes where your organization is losing time, money, and operational capacity to hidden knowledge drag.
Explore the Knowledge Friction AssessmentIdentify. Map. Capture. Make it Usable.
Glymr's services move your organization from scattered knowledge to something people and AI can actually use.
01
Identify
Find out where knowledge is actually costing you.
Pinpoint where knowledge friction, critical knowledge risk, and AI effectiveness gaps are actually slowing the business down — and quantify it, so the rest of the engagement is focused on what matters most rather than everything at once.
AI Effectiveness Assessment
Measures how much of your employees' existing AI usage is producing useful work — and identifies the knowledge, business context, governance, capability, and workflow barriers creating friction, rework, and unrealized value.
Explore the AI Effectiveness Assessment02
Map
See how the work actually happens.
See how information, data, systems, decisions, and processes actually move through the organization — including the exceptions, workarounds, and unofficial tools that don't show up in any org chart or system diagram.
Data Landscape Mapping
Maps the systems, spreadsheets, data sources, flows, ownership, and unofficial tools that shape how your organization actually operates, so leaders and AI systems have an accurate picture to work from.
Explore Data Landscape MappingProcess Mapping
Maps critical processes — including the exceptions and workarounds that determine outcomes — so execution is consistent and the process is ready to train, standardize, delegate, or AI-enable.
Explore Process Mapping03
Capture
Document what the work actually depends on.
Capture the expertise, exceptions, decision logic, and operating context that employees and AI tools need to perform work reliably — from the people who hold it and from the systems that encode it. This is also an integral part of Process Mapping when the exceptions only exist in someone's head, and a core component of Knowledge Management Programs during initial content development.
Critical Knowledge Capture
Captures the business rules, exceptions, and decision logic that live in employees' heads and in systems nobody fully documented — while the people who understand them are still here. Vital when a business-critical system is being replaced, modernized, or newly specified; when a legacy system still runs live work and few people know what it does; or when a subject-matter expert is creating a costly bottleneck.
Explore Critical Knowledge Capture04
Make it Usable
Turn it into something people actually use.
Turn what's been found into a knowledge program — architecture, documentation, governance, training, and AI-ready processes that people actually use, not a one-time deliverable that goes stale within a year.
Knowledge Management Programs
Designs the strategy, knowledge architecture, documentation, governance, training, and adoption systems required to turn scattered institutional knowledge into a resource employees and AI tools can reliably use.
Explore Knowledge Management ProgramsAI & Process Adoption Support
Helps teams use documented knowledge, redesigned processes, and AI-supported workflows in real work through role-specific guidance, training resources, and reinforcement.
Explore AI & Process Adoption SupportWhat You End Up With
Real operating assets, not just recommendations.
Every Glymr engagement is built to produce work products that keep the work current after the engagement ends.
- Process maps
- Playbooks
- Knowledge bases
- Onboarding materials
- Decision guides
- Training resources
- AI-ready documentation
- Governance workflows
Preserve
Preserve Knowledge Through Transitions
These engagements aren't a stage you reach by finishing the one before. They're triggered by a person — a resignation, a retirement, a promotion, a handover — and they're usually urgent when they happen. If someone is already on notice, start here regardless of where else you are.
Knowledge Exit Interviews
Rapidly captures the context, processes, dependencies, risks, and recommendations held by departing employees before that knowledge is lost.
Explore Knowledge Exit InterviewsExecutive Knowledge Transfer
Structures the transfer of operating context, relationships, decisions, and risk awareness from departing, retiring, promoted, or transitioning executives to the people who need it next.
Explore Executive Knowledge TransferWhere to Start
Two ways to find out where you stand.
Knowledge Friction Assessment
For organizations dealing with productivity leakage, slow onboarding, repeated questions, expert bottlenecks, process inconsistency, or knowledge loss risk.
Request a Knowledge Friction AssessmentAI Effectiveness Assessment
For organizations where employees are already using AI enough to see how it is working in practice — and leadership wants to know how effectively that usage is turning into useful work, and what is getting in the way.
Request an AI Effectiveness AssessmentNot sure which one fits? Talk to Glymr and we'll help you figure it out.
Find out whether your company's knowledge is usable by the people and AI systems that need it.
A Knowledge Friction Assessment or AI Effectiveness Assessment gives you a clear, quantified picture of where your organization is losing time, money, and AI value — and what to do about it.