Who We Help
Knowledge management is a universally important process
The principles and benefits of knowledge management are applicable to virtually any industry, although the specific types and blend of knowledge will vary. Here are just a few examples of industries and a small sample of the types of valuable knowledge that can be captured:
Advertising & Marketing
- Campaign results and insights
- Advertising platform details and functionality
- Campaign workflows
- Client concerns and resolutions
Entertainment & Media
- Content performance
- Content licensing terms
- Marketing campaigns and results
- Audience insights
- Technology infrastructure details
- App functionality and usage insights
Manufacturing & Industrial
- Production line equipment details
- Material supply and handling information
- Safety processes
- Competitive product specifications
Travel & Hospitality
- Customer service procedures
- Promotion results
- Customer complaints and resolutions
- Facility procedures and best practices
Architecture & Engineering
- Engineering challenges and solutions
- Building code requirements
- Building materials and technologies
Food & Beverage
- Ingredient details
- Safety and quality control processes
- Packaging details
- Equipment types and links to technical and maintenance manuals
Don’t see your industry listed here? This is just a sample. Contact us and we can show you how Knowledge Management is critical to your business.
Common scenarios where Knowledge Management is priceless
Beyond specific industries, there are also a number of common scenarios in which knowledge management becomes even more critical. Does your company fall into one of these categories?
Geographically distributed companies – Must counter the tendency for there to be multiple “islands of knowledge” and draw best practices through the whole company.
Companies in rapidly changing industries – Must be able to keep their workforce and processes up to date and respond quickly to changing conditions .
Fast-growing companies – Must be able to rapidly onboard new team members and integrate them into operations without creating chaos.
Companies pursuing M&A – Must be able to accurately assess the potential fit of a transaction, effectively manage post-merger integration and protect against knowledge loss.
Companies downsizing/right-sizing – Must capture critical knowledge BEFORE positions are eliminated and must effectively support the remaining employees as they take up the slack.