What We Do
Knowledge management & insights consulting to turn your knowledge into profit
Glymr turns your institutional knowledge into a sustainable competitive advantage through our innovative knowledge management and insights consulting services. We help you capture, manage and apply the knowledge in your organization to grow sales, cut costs and reduce risk.
Glymr supports you through the entire Knowledge Cycle – the virtuous flow of Knowledge to Profit™ in your organization.
Knowledge Generation
Valuable knowledge is created in virtually all parts of your organization every single day, either through intentional activities (research, testing) or just a natural product of people doing their jobs. Some common types of institutional knowledge include:
Methods & Processes
Technology & Integration Details
Market and Competitive Insights
Experiments and Outcomes
External Events & Context
Problems & Solutions
Important Customer Details
Facility & Equipment Knowledge
This knowledge may be carefully recorded for later use, but often it is just used in the moment and then forgotten, or even ignored if it doesn’t seem immediately applicable (which is a true tragedy).
Through our proprietary Data Landscape Mapping™ process, we can give you greater knowledge of the data and workflows powering your business. Once your landscape is mapped, we can help you fill the gaps and identify valuable opportunities to use your data to generate powerful new knowledge and insights.
Knowledge Management
Knowledge Management is at the heart of the Knowledge Cycle, but is often overlooked and underserved. It involves:
Capturing knowledge – Recording as much of the knowledge (either new or modified) in the organization as possible, in a clear, concise and structured way.
Organizing knowledge – Placing all of the captured knowledge in a powerful software system designed specifically for knowledge management. Creating a storage architecture that reflects the needs and structure of the organization.
Sharing knowledge – Developing methods to spread knowledge through the organization using a combination of “pull” (easy, intuitive methods to help people find the knowledge they are looking for) and “push” (structured knowledge sharing processes).
Knowledge Management is the key to maximizing your competitive advantage. Glymr can give you a powerful, intuitive, customized Knowledge Management program that will deliver an incredible ROI.
NEW: Prevent Knowledge Loss & Disruption with Glymr’s Knowledge Exit Interview™
One of the biggest sources of knowledge loss in companies occurs when employees leave. With mere weeks in a typical transition, important details, context and even responsibilities can slip through the cracks, creating major risks. The Knowledge Exit Interview™ from Glymr captures critical knowledge before it walks out the door.
Knowledge Application
This is where the rubber meets the road. Knowledge Application involves putting all of the knowledge that you have generated, captured, organized and shared to work across the organization. Applying this knowledge allow you to:
We help your team take full advantage of the knowledge and insights in your organization to improve their day-to-day performance and unlock new opportunities across the whole enterprise.
Knowledge Governance
The difference between a healthy, effective knowledge management program and jumbled mess of outdated information comes down to governance. A well-engineered knowledge governance process involves:
Glymr’s approach to knowledge governance is designed to make management easy and keep things running smoothly.
Training & Culture
The best tools and materials in the world are meaningless if people are unable or unwilling to use them. The key to successful knowledge management, application and profit is to weave knowledge sharing into the fabric of your company.
Our approach to knowledge management training prioritizes utilization and shared benefit. We go beyond the WHAT (what knowledge to capture) and the HOW (how to capture and manage it) and heavily emphasize the WHY. We make sure every stakeholder understands why they should both contribute and consume knowledge, and why doing that will benefit themselves as well as the company as a whole. We give you everything you need to drive utilization, including training guides, internal email drip campaigns, coaching and support.